1. Who we are
This notice explains how ASIATRIP UK LTD, which operates under the Viajeterapia brand ("we"), collects and uses the personal data of people who visit this website, write to us or book a trip with us.
We are the controller of your personal data for the purposes of the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. ASIATRIP UK LTD is a company registered in England and Wales under number 17248035, with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom.
For any questions about this notice or about your data, write to contact@asiatrip.co.uk.
2. What data we collect
Contact data: first name, last name, email address, phone or WhatsApp number and country of residence.
Booking data: chosen trip, dates, travel companions, room preferences, payment history and communications with our team.
"My Trip" traveler area: if you have a booking, you can log in at viajeterapia.uk/mi-viaje with your email and a one-time code that we send you. There we show your itinerary, recorded payments, pending installments, notices about your trip and the documents we share with you. We use a technical session cookie, necessary to keep you logged in, which is deleted when you close your browser or click "Log out". We do not use passwords or store card data.
Travel data: date of birth, nationality, passport number and expiration date, and the information that providers (airlines, hotels, authorities) require in order to issue tickets or entry permits.
Special category data: only when you provide it to us to organize your trip, for example a medical condition, reduced mobility or dietary requirements. We use it solely for that purpose.
Payment data: payments are processed through authorized providers (WeTravel, PayPal, Payoneer, PaySafe, Mercado Pago or others). We do not store your full card numbers.
Technical website data: like any website, the server may log your IP address and browser type. This website does not use advertising cookies or third-party tracking tools.
3. What we use your data for and on what legal basis
Preparing quotes and responding to your inquiries, via WhatsApp, email or form. Legal basis: pre-contractual measures at your request.
Managing your booking and your trip, including payments, bookings with providers, documentation and assistance during the trip. Legal basis: performance of the contract.
Complying with legal obligations, accounting, tax and fraud-prevention obligations, and immigration authority requirements. Legal basis: legal obligation.
Health or accessibility data that you provide to us. Legal basis: your explicit consent, which you may withdraw at any time.
Sending you news and upcoming departures, only if you have agreed to it. Legal basis: consent. You can unsubscribe whenever you like by replying "unsubscribe" or writing to us.
Improving our services and defending claims. Legal basis: legitimate interest, provided your rights do not override it.
4. Who we share your data with
We only share what is necessary with: hotels, carriers, guides, local operators and other providers of your trip; payment providers; technology providers that provide services to us (email, cloud storage, electronic signature, messaging); insurers when you request it; professional advisers; and public authorities when required by law.
We do not sell your personal data to third parties.
5. International transfers
Due to the nature of travel, your data may be sent to providers located outside the United Kingdom (for example, in Japan, South Korea, China, the European Union, the United States or Latin America). When the destination country does not have a UK adequacy decision, we use appropriate safeguards, such as the International Data Transfer Agreement (IDTA) or the UK Addendum to the standard contractual clauses, or the transfer is necessary to perform the travel contract you requested.
6. How long we keep your data
We keep booking and payment data for as long as necessary to comply with accounting and tax obligations, normally six years from the end of the financial year in which the trip took place. Inquiries that do not result in a booking are, as a general rule, deleted within 24 months. Health data is deleted when it is no longer needed for your trip.
7. Your rights
Under UK law, you have the right to: access your data; have it rectified if it is inaccurate; request its erasure; restrict or object to its processing; request its portability; and withdraw your consent at any time, without affecting prior processing.
To exercise any of these rights, write to contact@asiatrip.co.uk. We will respond within one month. We may ask you to confirm your identity.
8. Security
We apply reasonable technical and organizational measures to protect your data against loss, misuse or unauthorized access, and we limit access to the members of our team who need it to manage your trip.
9. Complaints
If you are not satisfied with how we use your data, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO): ico.org.uk, phone +44 303 123 1113. If you live outside the United Kingdom, you may also contact the data protection authority in your country.
10. Changes to this notice
We may update this notice when our services or the law change. We will always publish the current version on this page, with its date of update.
